1. Information We Collect

Information you provide

• Account details: first and last name, email address, and phone number.
• Unit and property information: details about the residential unit or property linked to your account.
• Payment and billing information: invoices, transaction history, electricity meter and account details, and the amounts you pay through the app.
• Communications: requests, inquiries, and messages you send to us.

Information collected automatically

• Device and usage data: device type, operating system, app version, and how you interact with the app.
• Location: with your permission, we may collect your location to provide certain features. You can enable or disable this at any time in your device settings.

2. How We Use Your Information

• To provide and operate the app's services, including processing bill and electricity payments.
• To activate and manage electronic electricity services and related features such as borrowing electricity points.
• To manage your account, unit information, and service requests.
• To contact you regarding transactions, updates, security notices, and support, including push notifications, email, SMS, or phone.
• To send you news, offers, and information about services similar to those you use, unless you opt out.
• To improve, secure, and maintain the app, and to comply with legal obligations.

3. Payments

Payments made through the app are processed by secure third-party payment service providers. Sensitive payment details, such as full card numbers, are handled by these providers and are not stored on our own servers. We retain transaction records (such as amounts, dates, and invoice references) needed to operate billing and provide receipts.

4. Sharing Your Information

We do not sell your personal data. We may share information only as needed with:

• Service providers who help us operate the app, such as hosting, payment processing, and messaging providers.
• Utility and service partners where required to deliver electricity and related services you request.
• Authorities when required by law, regulation, or valid legal process.

5. Data Retention

We keep your personal data for as long as your account is active and as needed to provide services, meet financial and legal record-keeping requirements, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it.

6. Security

We use commercially reasonable technical and organizational measures to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, you may request to access, correct, or delete your personal data, withdraw consent, or opt out of marketing communications. To make a request, contact us using the details below. You can also manage location permissions through your device settings.

8. Children's Privacy

The app is not directed to children, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page, update the "Last updated" date, and, where appropriate, notify you through the app or by email before the changes take effect.